Return & Refunds
Return items free of charge
of withdrawal of 14 days. Further details can be found in our cancellation policy and our terms and conditions.
Please note that only complete, unused, and unopened items can be returned.
Items that are not suitable for return for health protection or hygiene reasons are excluded from the extended return policy.
How to return your order
1. Create a return label
Simply register your return via our returns portal and create your free return label there.
Please note: A return label can be created up to a maximum of 14 days after delivery of your order. After this period, please contact our customer service.
2. Complete the return form
If possible, please include a completed return form with your shipment. This helps us assign your return and speeds up processing in our warehouse.
Using the return form is optional and not a requirement for exercising your right of withdrawal.
3. Pack and send your items
Pack the items, ideally in their original packaging, and attach the return label clearly visible on the parcel.
If you reuse the original shipping box, please remove or fully cover the original shipping label.
Refund
As soon as your return has been received and inspected, we will refund the purchase amount using your original payment method.
For orders placed on invoice, the payment deadline still applies from the date of receipt of the goods, regardless of our extended return policy.
Please note regarding free items and gifts
A full refund can only be issued if all items included in the order are returned in full. This also includes:
- Free gifts linked to specific products
- Free gifts based on a minimum order value, if this threshold is no longer met due to the return
- Optional gift wrapping
Missing items may be deducted from the refund amount or charged separately.
You may, of course, keep product samples.
Personalised items
Special conditions apply to personalised items. This includes products that have been individually made or customised according to your specifications, for example with engravings, monograms, or other personalisation.
As a rule, personalised items cannot be returned or exchanged. If a personalised item is delivered damaged, faulty, or does not correspond to your order, your statutory warranty rights apply.