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Dispute resolution

Complaints/dispute resolution

We always try to come to an agreement with our customers and third parties. Please use our service contact at or our other specified service contact options.
The European Commission maintains a platform for online dispute resolution (OS) with further information, which can be accessed on the Internet at the link We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

How the dispute resolution platform works

The EU Commission's dispute resolution platform is intended to help resolve cross-border consumer complaints quickly and easily. A multilingual complaint form in all official languages of the EU institutions serves this purpose. The platform forwards the complaint to the nationally competent out-of-court dispute resolution body, which then contacts the online provider and tries to resolve the dispute without going to court.

Supplementary information and link to the notification of the EU Commission

This regulation should not be confused with the new Consumer Dispute Settlement Act, which was passed by the German Bundestag in December 2015. In contrast to the regulation described here, however, the new law will enter into force in 2017 at the earliest. The exact date has not yet been determined.